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Privacy Policy

Privacy Policy

At Laundristic L.L.C, your privacy is our priority. This Privacy Policy explains how we collect, use, and protect your personal data when you use our services via https://laundristic.ae and its subpages.

1. Information We Collect

We may collect and store the following types of data:
  • Personal Information: Name, email address, phone number, delivery address.
  • Payment Information: Billing details and transaction history.
  • Usage Data: How you interact with our site and mobile app.
  • Cookies & Tracking Data: Browser data collected via cookies for analytics and personalization.
Note: All credit/debit card details and personally identifiable information will NOT be stored, sold, shared, rented, or leased to any third parties.

2. Use of Your Information

We use the collected data to:
  • Process and fulfill laundry service orders.
  • Communicate service updates and order confirmations.
  • Enhance our services and optimize the website.
  • Prevent fraud and ensure secure transactions.

3. Data Privacy & Security

Laundristic takes appropriate steps to protect your personal information using secure hardware and software measures.
  • https://laundristic.ae/orders/ does not pass debit/credit card details to any third party.
  • Despite our efforts, no method of online transmission is 100% secure. Therefore, we cannot guarantee absolute data protection.

4. Sharing of Information

We do not sell or rent your information. We may share it:
  • When required by law or government entities.
  • With secure, trusted third-party vendors (e.g., payment gateways or delivery partners).
  • For the processing and fulfillment of orders only.

5. Third-Party Links

  • Our website may link to third-party websites. We are not responsible for the privacy policies or practices of these sites. Please review their terms separately before sharing your data.

6. Cookies Policy

  • We use cookies to enhance user experience, track analytics, and customize content. Cookies can be disabled via browser settings, but doing so may affect certain functionalities of the site.

7.Changes to This Policy

  • Laundristic may update this Privacy Policy to meet legal, regulatory, or operational needs.
  • Customers are encouraged to frequently review this page for updates. Any changes will be effective immediately upon posting.

8. Delivery Policy

We deliver our services primarily within the UAE and internationally (where applicable). Orders are handled via trusted third-party couriers.
  • UAE Delivery Time: 1–2 working days
  • International Delivery Time: 4–10 working days (depending on location)
  • UAE Delivery Fee: AED 10 (flat rate)
  • International Delivery Fees: Shown at checkout depending on country
To avoid delays, ensure accurate address and contact details. Delivery must be signed and confirmed by the customer upon receipt.
Note: Multiple orders/shipments may result in multiple postings to the cardholder’s monthly statement.

9. Payment Confirmation

  • Once a payment is successfully made, a confirmation notice will be sent to the customer via email within 24 hours.

10. Refund Policy

  • Refunds may be applicable in specific scenarios based on the service status.
  • Refunds will be processed only through the original mode of payment.
  • Please allow 10 to 45 days for the refund to reflect, depending on the issuing bank of the credit card.

11. Return Policy

Returns are accepted under the following conditions:
  • Return within 7 days of receipt.
  • Product must be unopened, unused, and in original packaging.
  • Returns are allowed for wrong or damaged items only.
Please notify us before returning. We reserve the right to refuse returns if the product is tampered with.
  • Shipping and handling fees are non-refundable.

12.Cancellation Policy (Services)

  • Customers may cancel services within 24 hours of order placement.
  • Refunds will be processed back to the original payment method.
  • Please allow up to 45 days for the refund to be completed.

13. Account Deletion

  • Users can request data deletion by doing the following: App > Profile > Personal Details > Delete your account.
    Following these steps mean a complete erasure of all user data from Laundristic's servers.

14. Contact Us

If you have any questions regarding this Privacy Policy or your personal data, contact us at: